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SUMMARY
Professional with more than 16 years of IT experience.
Excellent written and verbal communication skills combined with solid leadership and organizational skills to accommodate any environment.
High technical expertise allows the understanding of all project requirements from start to finish with the business knowledge and experience to execute efficiently.
Detail oriented with a strong history of fulfilling business/user requirements promoting an atmosphere of continuous improvement.
 
CORE COMPETENCIES
Platforms: IBM pSeries AIX, Solaris, VMWare, Linux, Windows
High Availability: Veritas Cluster Server, EMC Powerpath, IBM HACMP
Web: Website design, Apache HTTP Server, BIND DNS Server, Sendmail, IIS, Websphere
Databases: Oracle, Sybase, MSSQL Server, DB2, MySQL
Storage: Veritas Volume Manager (3.x-5.x), Veritas Filesystem (3.x-5.x), AIX LVM, Solaris Disksuite, DS8300
Backup: Tivoli Storage Manager for Backup and Recovery, Flash Archive, Mksysb, Netbackup
Email and Collaboration: Domino, Notes, Exchange
End User Applications: Microsoft Office, Project, Visio
 
 
EMPLOYMENT
 Infrastructure Architect
 February 2014 - Present
Acts as Business Relationship Manager for IPO projects (related to Infrastructure Services) for the North American Operations team, coordinating all North American Operations sub-teams to drive a consistent, stable, and efficient infrastructure.
Works closely with third-party infrastructure services provider to ensure appropriate level of services are attained (Service Delivery / Service Level Agreements).
Analyzes and forecasts resource utilization and related costs as it relates to infrastructure in the outsourced environment.
Responsible for project completion and customer satisfaction. Formulates and defines system scope, objectives, and financial analysis of new infrastructure projects.
Maintains infrastructure expertise through research and analysis; generating new ideas for existing/potential infrastructure technologies.
Works with all Information, Process and Organization (IPO) teams in the ongoing support of users of systems as they identify problems or opportunities related to the supporting infrastructure and services.

 Global Delivery Project Executive
 June 2011 - February 2014
Executive management of all Information Services for the Hill-Rom and Pratt & Whitney accounts as the single point of contact owning overall responsibility for the delivery of contracted services, including maintenance of all Service Level Agreements (SLAs) and scorecard measurements for tracking and reporting.
Communicated with internal departments and senior management, assisting sales with site visits and product demonstrations, and managing customer expectations.
Implemented updates to the execution of processes and procedures ensuring conformity to the needs of the business.
Provided an innovative, secure, audit ready and cost effective environment that drives value for the business, utilizing revenue enhancements and cost reduction opportunities.
Managed offshore staff to ensure performance and proper handling of processes.
Recognized for account service excellence in 2011 and 2012 by the Senior Vice Presidents of Global Technology Services and Services Delivery.

 Global Adv Delivery Program Manager
 August 2010 - June 2011
Global Delivery Program Manager on a $175M contract with BG Group in the industrial sector providing support in the management of over 1650+ servers, 1600+ databases, and 1 petabyte of managed storage.
Designed and implemented the RFS Service Introduction process for on-boarding of new equipment into IBM support, as well as the expeditious completion of complex assessments and key procedures critical to the success of the account going live.
Global account management responsibilities providing direction and leadership for regional service delivery managers in Houston, London, and Brisbane.
Provided technical guidance to the support teams when necessary and improved strategic areas that increased service and productivity resulting in ongoing FTE savings across multiple towers.
Implemented significant account improvements relative to SLAs, project turnaround, and a stable customer concurrence of supported equipment throughout the environment.
Developed and coordinated the execution of a global patching solution across AGLNG, EMEA, and APAC.
Negotiated RACI documents with the customer to determine discrepancies between the contract's intent and customer expectations.

 Service Delivery Manager
 March 2007 - August 2010
Service Delivery Manager on a $155M contract with Schneider-Electric in the industrial sector providing direction and support in the management of over 650+ servers.
Managed Schneider Electric's eBusiness platform under a 5 year $13M contract. Led technical teams in US and India to meet aggressive dates for project releases and support in a complex environment comprised of 125 servers, 11 terabytes of managed storage, and multiple networks.
Designed and implemented significant account improvements involving the development and deployment of Domino databases for tracking of system billing, SLA requirements, RFS, security, and PM tasks.
Led the development and deployment effort of the Inventory Control Database to improve accuracy and reduce management time required to track server ARCs/RRCs, and monthly measurements. My database was approved by the IBM Patent team, and submitted as "published" within the US patent office.
Maintained an audit/security ready posture by achieving GREEN status reports for KCO audits.
Tirelessly performed project management, technical delivery, and overall support for the teams during all Disaster Recovery tests for Schneider/CSeB exercises. Integration of my IssuesLog database into the process contributed significantly to the success of the 2009 SE DR test and has set the new standard for how issues will be tracked to resolution in all future DR activities.
Extensive international account management experience, including working with customers in France and managing delivery with a staff in India, Brazil, and Argentina.

 Systems Integrator / Project Manager, Distributed Computing
 April 2003 - March 2007
UNIX system administration of AIX pSeries and SUN Solaris servers in support of multiple Fortune 500 companies including Square D and Hillenbrand Industries.
UNIX security, disaster recovery, problem determination, change management, and full system administration tasks.
Design and management of UNIX related projects and NBOs.
Distributed workloads via team project plans to accommodate normal break/fix maintenance work and meet project deadlines.
Provided 24x7 on-call technical coverage for high severity issues and consultation for decision making to reduce SLA exposures.
Tactical Lead in transitioning multiple accounts that were outsourced into IBM Global Services.
Wrote a number of published technical whitepapers that have been approved and considered IBM Intellectual Capital in the ICM Asset Web: "Solaris Disksuite Installation Procedure for a Solaris System in a 2 disk configuration" and "Guide for Flash Archive Creation and Installation"

 Web Author
 March 2002 - February 2003
Web Development / Design / Maintenance: Web site design and programming using HTML, DHTML, CSS, JavaScript, ASP, and DIML (Digital Insight's own Markup Language) using software such as Allaire Homesite, and Microsoft Visual Studio to run on UNIX as well as Microsoft IIS based server platforms.
Communicated with online banking clients daily for updates and changes to their websites.

 President and CEO
 1998 - 2003
Web Development / Design: Web site design and programming using PHP, MySQL, HTML, CSS, JavaScript, and Perl, using software such as Macromedia Dreamweaver, Fireworks and Flash, to Macromedia Homesite, Visual InterDev and Notepad to run on both UNIX and Linux as well as Microsoft IIS based server platforms.
System Administration: Set up and administration of FreeBSD and Red Hat Linux servers with Apache, MySQL, PHP, Sendmail and BIND.á Setup and administration of Virtual Services, SSL, SSH, and full system administration tasks.
Product and Business Development: Secured new business and worked with clients to help plan, design and direct web projects. Complete domain name registration, site planning and architecture, logo design, identity development, marketing, online promotion and launch.
Web Design: Design and implementation of projects using HTML and ASP. Design graphics, navigation, site architecture, and functionality.

 Independent Consultant / Year 2000 Compliance Manager
 1999 - 2000
Secured all systems on the network by installing and maintaining software and hardware for year 2000 compliance, NT Servers, and each site's client machines totaling over 1500+ systems.
Learned Project Management skills in a complex environment.

 Technical Support Specialist
 June 1997 - August 1998
Maintained hardware and software upgrades while performing network, NT Server, and workstation troubleshooting tasks.
Maintained aspects of security for each site.s NT servers and Linux machines.

 
 
EDUCATION
 Bachelor of Business Administration, Management Information Systems
 Graduation: December 2002.  GPA: 3.30/4.0  Major GPA: 3.8/4.0
Experience in Management Information Systems, System's Development Life Cycle.
Additional coursework in Finance, Economics, Accounting, and Real Estate.